I hope everyone who is able to, is enjoying the end of their long holiday weekend. I'll be taking Memorial Day off in a couple weeks, so I thought I'd take another shot at adding to Art's great contributions to the H-Factor.
One of the best ways to convey your message in an email is via a screen capture. I've been sent many screen captures over the years, but on occasion, I get a copy of the user's entire screen in an 8MB .BMP format file. There are a couple tools you can use which will make your file smaller and more concise.
If you're using Windows Vista, there is a very handy application called the Snipping Tool. You can find it by going to "Start|All Programs|Accessories|Snipping Tool". The application window (shown below) will open up and your screen will look 'disabled' (for lack of a better term).
At this point, select window points around the area you would like to capture by clicking the start and end points. Then, select the "File|Save As" command. I usually save my files as .PNG files or .JPG files. Either one works fine. Make a note of where the file was saved to.
If you are using Windows XP, you're still stuck with Microsoft Paint, but there a couple options when you make your screen capture.
1a. You can use the PRINT SCREEN button to capture your screen, however this copies your entire screen to the clipboard.
1b. Another option is to use ALT+PRINT SCREEN as this will only copy the current window to the clipboard.
2. Once your clipboard contains your screen image, go to "START|Programs|Accessories|Paint"
3. In Paint, go to Edit|Paste, and you'll see your image in the window. Edit your image as necessary.
4. Save the image by going to "File|Save As". Give the file a name, but before you click OK, note the area which says "Save as type". Change this from a .BMP to either a .JPG or a .PNG.
Now that you've saved your screen capture, email the file to us and we'll be that much closer to answering your question.
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