As we transition to a new login and download system, we are also transitioning to industry standard language. This means we are now calling the former 'Updates' section of our website the 'Hydratec Subscription Fulfillment Center'. Here is a guide to using this new system:
Hydratec Subscription Fulfillment System
An account must be created in order to access updates and installs - this can be done from our website. To access these downloads, go to our site and notice the two items at the upper right. File Access is used to log into your account. Sign Up is used to request access.
Register - If you sign up, your access will usually be granted within 36 hours. If you use an email address that is not known to us (such as a non-corporate address), however, verification may be further delayed as we check to see if your company can verify your employment. You may have more than one user whom you want to be granted access. That is fine with us, just have them each fill out a form. Also let us know if only one or two specific users are to have access so that we may block other users who request access. When access is granted, you will receive an email stating such. You may then use your email address and password to log into the subscription fulfillment system by using that same link.
Subscription Login -
Use this button to log into either your Hydratec account or Autodesk account. If you forget your password, use the ‘Forgot Your Password?’ link below the login.
Note: Accounts that currently have a large amount past due may find their access suspended. Please contact us if you see folders that tell you to do so.
Once you are logged in:
Instructions Folder
Once you log into the subscription site you will see the ‘Instructions + What’s New’ folder. This folder contains, the What’s New document and other documents that support using this system, as well as informational documents that apply to customers in general. The What’s New document includes a list of the last 12 months of updates, installs, data, documentation and videos, along with the folder locations of those items.
Software Folders
You will also see folders for each software package that you have a subscription for. In that folder you will find sub-folders for Installs, Updates, Documentation (including videos and instruction manuals) and Data.
Each folder has at least one document explaining the contents of the folder, and/or specific instructions for the proper installation of the files within that folder. Please read them, as they are necessary for the proper updating of the software.
Data downloads include new pipe types and fittings for hydraulics, new 3D fittings for HydraCAD and new part numbers for HydraLIST, for example. It is important that you read the download and installation instructions in each data folder, as each program has its own database.
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