Hydratec uses ShareFile to distribute our software installs and updates. New customers, or those without access, must request access to be able to get at these downloads. Access is only available to customers with a Hydratec subscription or those on an update plan.
You can access the download area and request access by picking the Sign In link at the upper right corner:
Requesting Access
An account must be created in order to access updates and installs. After picking Sign In above, you will see a graphic for ShareFile Software Downloads. The request access link is at the bottom of this (circled in green, below):
Select that, and you will be brought to the Software Request Access Form:
Complete this form and pick the Submit Request button at the bottom. Access will usually be granted within 36 hours - if your company is eligible for such access, as explained earlier in this post.
If you use an email address that is not known to us (such as a non-corporate address), however, verification may be further delayed as we check to see if your company can verify your employment.
You may have more than one user whom you want to be granted access. Just have each one fill out this form. Also let us know if only one or two specific users are to have access so that we may block other users who request access. When access is granted, you will receive an email stating such. You may then use your email address and password to log into the subscription fulfillment system by using that same link.
Logging In
After picking Sign In (and assuming you are eligible for access), you will see a graphic for ShareFile Software Downloads. The sign in button is blue, and is circled in green, below:
This will direct you to our ShareFile log in page. Enter in your user name and password. If you forget your password, use the ‘Forgot Your Password?’ link below the login.
Note: Accounts that have an amount past due may find their access suspended. Please contact us if you see folders that tell you to do so.
Once you are logged in:
Instructions Folder
Once you log into the subscription site you will see the ‘Instructions + What’s New’ folder. This folder contains, the What’s New document and other documents that support using this system, as well as informational documents that apply to customers in general. The What’s New document includes a list of the last 12 months of updates, installs, data, documentation and videos, along with the folder locations of those items.
Software Folders
You will also see folders for each software package that you have a subscription for. In that folder you will find sub-folders for Installs, Updates, and Documentation. You may also see folders for Videos and Data.
Each folder has at least one document explaining the contents of the folder, and/or specific instructions for the proper installation of the files within that folder. Please read them, as they are necessary for the proper updating of the software.
Data downloads could include complete data updates of new pipe types and fittings for hydraulics and new part numbers for HydraLIST, for example.
Recent Comments